CAN I CANCEL OR MODIFY MY ORDER ONCE IT HAS BEEN PLACED
Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.
HOW DO I QUALIFY FOR FREE SHIPPING?
For domestic orders, ZULA offer FREE Standard Ground Shipping on all orders above €50.
HOW CAN I FIND THE STATUS OF MY ORDER?
We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page; Please note that Order History will not be updated until the product(s) have shipped.
MY ORDER IS MISSING A ITEM
We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please contact us with your order number and let us know which products you are missing. Contact us at info@zulafashion.com
HOW LONG DOES IT TAKES FOR MY ORDER TO ARRIVE?
It depends on your country. Find your region and estimated delivery time in the table below.
Countries Estimated delivery
A) BELGIUM / 1-6 Business days
B) NETHERLANDS, GERMANY, FRANCE / 2-9 Business days
RETURNS
HOW DO I MAKE A RETURN
It's easy, contact us at info@zulafashion.com
Please read our Return Policy to see if you are qualified for a Return.
RETURNING DEFECTIVE/WRONG ITEMS
Contact our Customer Service at info@zulafashion.com
OTHER
WHAT FORMS OF PAYMPENTS DOES ZULA ACCEPT?
We accept all major credit and debit cards, including Visa, American Express and Mastercard.
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